In Device Manager, uninstall and reinstall the keyboard and mouse software: If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software. If a setup menu opens, use the arrow keys to navigate the menus. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer. The integrated keyboard in the notebook should be serviced or replaced. If a setup menu does not open, the integrated keyboard hardware is not working. Press the Esc key repeatedly to see if a startup menu opens.
Turn off the computer and then restart it. If the keyboard and mouse are not functioning on your PC.
Have you tried checking with a different mouse or keyboard on your PC?Īs you mentioned the USB keyboard and mouse has stopped functioning and you get an error device has a missing or out of date driver on your PC.įirst, try connecting the mouse and keyboard to a different USB port on your PC and check if it works. I understand the USB keyboard and mouse has stopped functioning on your PC.ĭid you make any software or hardware changes on your PC? Hey there! blklablvr, Thanks for stopping by the HP Support Forums! Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution.Ĭlick the “ Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! If the solution provided worked for you, please mark accepted solution for this post. Use the arrow keys on your keyboard to select Enable Safe Mode or Enable Safe Mode with Networking. The PC will reboot, and bring you to a Startup Settings screen. N the Startup Settings screen, tap the Restart button. In the resulting, full-screen menu, select Troubleshoot>Advanced options>Startup Settings. Hold down the Shift key when you select Restart.
Try the steps recommended below to boot into safe mode on your PC.Ĭlick or tap the Start button, and then the Power button. Since you don't see a recovery manager when you press Esc at the startup on your PC. Try the steps recommended by my previous thread to solve the keyboard issues. I appriciate your efforts for writing back to us.Īs you mentioned you still have issues booting into safe mode from your PC.Īre you using HP shipped operating system or a retail version of operating system on your PC?ĭid you try the steps recommended by my previous thread? Blklablvr, Thanks for your quick response and time.
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